At Golf Serie Shop, we stand behind our premium golf equipment with the same confidence we have in a perfectly balanced swing. If you’re not completely satisfied with your purchase, our straightforward returns process ensures we make things right—just like adjusting your grip for better contact.

Key Points

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unused with original packaging
  • Two Convenient Options: Standard return shipping or prepaid label (restocking fee may apply)
  • Fast Refunds: Processed within 3-5 business days after inspection

Our Return Process (Smoother Than a Freshly Rolled Green)

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

Include the following details in your email (or use our template below):

Subject: Return Request – #12345

Dear Golf Serie Shop Team,

I would like to return/exchange the following item(s) from my order #12345:

– Product Name: [e.g., Premium Cart Bag]

– SKU/Item Number: [if available]

– Reason for Return: [e.g., Size exchange, product defect]

– Preferred Resolution: [Refund / Exchange for _____]

Attached is the original packing slip/invoice.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Package Your Items

Repackage the items securely in their original packaging with all tags and accessories included—treat them with the same care you’d give your favorite putter.

Step 3: Choose Your Return Method

Option A: Prepaid Return Label (Recommended)
– We’ll email a prepaid DHL/FedEx label (restocking fee of 15% applies)
– Typically processed 2-3 days faster

Option B: Self-Arranged Return
– Ship using any carrier to:
Golf Serie Shop Returns
3507 Ford Street
Oakland, CA 94612 USA
– Include the RMA number we provide in your email

Step 4: Refund Processing

Once received and inspected (usually within 3 business days):

  • Refunds issued to your original payment method
  • Credit card/PayPal: 3-5 business days to appear (depending on your bank)
  • You’ll receive email confirmation when processed

Exchange Requests

For size exchanges on golf shoes or club specifications:

  1. Follow the same return process above
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once the return is received (additional charges may apply for price differences)

Special Considerations

Non-Returnable Items:

  • Personalized/Custom Products: Club ferrules with custom engraving, monogrammed gear bags
  • Hygiene-Sensitive Items: Golf grips that have been installed/unwrapped, used divot tools
  • Clearance/Damaged Goods: Items marked “Final Sale” or purchased as-is

Damaged/Defective Items: Contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement—no need to wait for inspection.

Pro Tip from Our Golf Specialists

Unsure about sizing for golf shoes or club specifications? Our customer service team (available via email) can provide professional fitting advice before you purchase—helping you avoid returns and get course-ready faster.

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Have questions? Our customer service team handles returns with the same precision we expect in your short game. Contact us at [email protected]—we typically respond within 24 hours.

Last Updated: [Insert Date]