Shipping Policy

At Golf Serie Shop, we deliver premium golf equipment with the same precision you expect from your swing. Whether you’re tracking your shipment or initiating a return, our policies are designed to keep things straightforward—just like a clean approach shot to the green.

Shipping Information

Order Processing

We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer—we’ll notify you if this occurs.

Shipping Methods

We offer two delivery options to suit your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Tracking provided
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Tracking provided

International Shipping

We ship globally (excluding some Asian regions and remote areas). International customers are responsible for any customs duties or taxes—these are not included in your order total.

Returns & Exchanges

We stand behind our products like we stand behind a crucial putt. If you’re not completely satisfied, our return process is simple and efficient.

Key Return Details

• 15-Day Window: Returns must be initiated within 15 days of delivery
• Condition: Items must be unused with original packaging and tags
• Two Return Options: Prepaid label (with 15% restocking fee) or self-arranged return
• Refund Timing: Processed within 3-5 business days after inspection

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

• Email: [email protected]
• Subject Line: “Return Request – [Your Order Number]”

Include these details in your email:

• Product name and SKU (if available)
• Reason for return
• Preferred resolution (refund or exchange)
• Attach original packing slip/invoice

Step 2: Package Your Items

Repackage items securely in their original packaging with all accessories—treat them like you would your favorite wedge.

Step 3: Choose Your Return Method

Option A: Prepaid Return Label (Recommended)

• We’ll email a prepaid DHL/FedEx label
• 15% restocking fee applies
• Typically processed 2-3 days faster

Option B: Self-Arranged Return

• Ship to: Golf Serie Shop Returns, 3507 Ford Street, Oakland, CA 94612 USA
• Include the RMA number we provide
• Customer pays return shipping

Step 4: Refund Processing

Once received and inspected (within 3 business days):

• Refunds issued to original payment method
• Credit card/PayPal: 3-5 business days to appear (bank processing times vary)
• You’ll receive email confirmation when processed

Non-Returnable Items

Some specialized golf items cannot be returned for quality reasons:

• Personalized Products: Custom engraved club ferrules, monogrammed gear bags
• Hygiene-Sensitive Items: Installed/unwrapped golf grips, used divot tools
• Clearance/Damaged Goods: Items marked “Final Sale” or purchased as-is

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement—no need to wait for inspection.

Exchange Requests

For size exchanges on golf shoes or club specifications:

• Follow the standard return process
• Clearly state your desired replacement item
• We’ll ship the new item once return is received (price differences may apply)

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Mark package as “Returned Goods” to avoid customs fees
• Original shipping fees are non-refundable

Need Assistance?

Our customer service team handles shipping questions and returns with the same precision we expect in your short game. Contact us at [email protected]—we typically respond within 24 hours.