Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to golf enthusiasts worldwide, though we cannot ship to certain Asian regions and remote areas. You must be at least 18 years old or have parental consent to make purchases.

1.2 Content Ownership

All content on swinggolfshop.com—including product images, descriptions, and our “From Our Pro Shop” tips—are the intellectual property of Golf Serie Shop. Unauthorized use is like taking a mulligan without permission—it’s not allowed.

2. Product Information

2.1 Product Descriptions

We take as much care describing our products as you do selecting your clubs. However, slight variations in color or design may occur. If you need precise specifications (especially for club components like ferrules or grips), contact our customer service.

2.2 Product Availability

Inventory changes faster than a leaderboard on tournament day. While we update stock regularly, items may become unavailable after your order is placed. In such cases, we’ll notify you promptly.

3. Ordering and Payment

3.1 Order Process

Placing an order is as straightforward as a tap-in putt:

• Select your golf gear
• Proceed through checkout
• Complete payment
• Receive order confirmation

3.2 Payment Methods

We accept these payment options with the security you’d expect from a PGA-approved vendor:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely—we never store your full payment details.

3.3 Pricing

Prices are displayed in USD. While we check our pricing as regularly as a greenskeeper checks the stimpmeter, occasional errors may occur. We reserve the right to cancel orders with incorrect pricing.

4. Shipping Policy

4.1 Processing Time

We handle your order with the care of a club pro handling a custom fitting:

• Standard processing: 1-2 business days
• Peak season processing: May extend slightly (we’ll notify you)

4.2 Shipping Options

Choose the delivery that matches your timeline like selecting the right club for the shot:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Shipping (Orders >$50): EMS, 15-25 business days

International customers: You’re responsible for any customs duties—these aren’t included in your order total.

4.3 Delivery Issues

If your shipment is delayed or lost (like a wayward drive), contact us immediately at [email protected]. We’ll track it down with the determination of a caddie searching for a lost ball.

5. Returns and Refunds

5.1 Return Policy

Our return policy is as fair as the Rules of Golf:

• 15-day return window from delivery date
• Items must be unused with original packaging
• Two return methods available (see below)

5.2 Return Process

Follow these steps smoother than a perfect swing tempo:

1. Email [email protected] within 15 days with order details
2. Repackage items securely (like protecting your prized putter)
3. Choose return method:
   • Prepaid label: 15% restocking fee, faster processing
   • Self-arranged: Ship to our Oakland address

5.3 Non-Returnable Items

Some items can’t be returned, just like some shots can’t be replayed:

• Personalized products (custom ferrules, monogrammed bags)
• Hygiene-sensitive items (installed grips, used divot tools)
• Clearance/damaged goods marked “Final Sale”

5.4 Refund Processing

Refunds are processed within 3-5 business days after we inspect returned items. The timing depends on your bank—like waiting for weather delay to clear.

6. Customer Responsibilities

6.1 Accurate Information

Provide accurate shipping and payment details—an incorrect address is like aiming at the wrong fairway.

6.2 Product Use

Use products as intended. Golf Serie Shop isn’t liable for improper use of equipment, just as a club maker isn’t liable for a shanked shot.

6.3 International Compliance

International customers must comply with local import regulations—research these like you would local course rules.

7. Liability Limitations

7.1 Product Liability

We’re liable for manufacturing defects, but not for normal wear and tear—just as a club isn’t responsible for a golfer’s slice.

7.2 Website Availability

We strive for 24/7 availability, but occasional maintenance may be required—think of it as course aeration for better performance.

7.3 Third-Party Services

We’re not responsible for shipping carriers’ delays or payment processors’ issues—these are like weather conditions beyond our control.

8. Policy Changes

We may update these terms occasionally—we’ll notify significant changes like a rules official announces local course modifications. Continued use after changes means you accept the new terms.

9. Contact Information

Questions? Contact our customer service team who handle inquiries with the precision of a tour pro’s short game:

Email: [email protected]
Mail: Golf Serie Shop, 3507 Ford Street, Oakland, CA 94612 USA

Last Updated: [Insert Date]