TABLE OF CONTENTS

 

Article 1 Definitions

Article 2 Identity of the entrepreneur

Article 3 Applicability

Article 4 The offer

Article 5 The agreement

Article 6 Right of withdrawal upon delivery of products

Article 7 Costs in case of withdrawal

Article 8 Exclusion of right of withdrawal

Article 9 The price

Article 10 Conformity and warranty

Article 11 Delivery and implementation

Article 12 Payment

Article 13 Complaints procedure

Article 14 Disputes

Article 15 Amendments to the general terms and conditions

 

 

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Article 1 - Definitions In these conditions

 

The following terms have the following meanings:  Reflection period: the period within which the consumer can make use of his right of withdrawal; Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Duration transaction: a distance contract with regard to a series of products and / or services, the delivery and / or purchase of which is spread over time; Durable medium: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period; Entrepreneur: SWINGas defined in Article 2; Distance contract: an agreement whereby, in the context of a system organized by the entrepreneur for the distance sale of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used; Technology for distance communication: means that can be used to conclude an agreement, without the consumer and the entrepreneur being together in the same room at the same time;

 

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Article 2 - Identity of the entrepreneur

 

SWING under the name / names: SWING

Business address: 2402 RN, ALPHEN AAN DEN RIJN

Business website: http://www.swinggolfshop.com

Email address: teamswing@swinggolfshop.com   

Chamber of Commerce Number: 82558256 registered in Chamber of Commerce Den Haag

VAT Number: NL003696887B60

IBAN Number: NL10 INGB 0748 2163 24

 

 

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Article 3 – Applicability

 

1. These general terms and conditions apply to any offer from the entrepreneur and to any distance contract concluded between the entrepreneur and the consumer. 

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer. 

3. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that applies to him. most favorable. 

4. All general terms and conditions described here only apply to the SWING webshop. No rights can be derived from this for our stores.

 

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Article 4 - The offer 

 

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.  

2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. 

This concerns in particular: 

• the price including taxes; 

• the possible costs of delivery; 

• the way in which the agreement will be concluded and which actions are required for this; 

• whether or not the right of withdrawal applies; 

• the method of payment, delivery or performance of the agreement; 

• the term for accepting the offer, or the term for adhering to the price; 

• the level of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used; 

• whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer; 

• the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it; 

• any languages ​​in which, in addition to Dutch, the agreement can be concluded; 

• the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; 

• the minimum duration of the distance contract in the event of an extended transaction.

 

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Article 5 - The agreement

 

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement. 

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. 

4. The entrepreneur can - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the implementation. 

5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

• a. The EMAIL ADRESS of the entrepreneur where the consumer can go with complaints;

• b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

• c. information about existing after-sales service and guarantees;

• d. the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

• e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

6. In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery. 

7. Although SWING takes great care to display its current range digitally, it may be the case that one or more article (s) are not available to the consumer. In that case, SWING will soon inform the consumer about this. SWING will also offer an alternative to the consumer.

 

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Article 6 - Right of withdrawal upon delivery of products

 

1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur. Read more about our return policy. 

2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

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Article 7 - Costs in case of withdrawal

 

1. If the consumer makes use of his right of withdrawal, which is valid for 14 days, the costs of returning the goods will be for the consumer. After 14 days, at most the costs of the return will be borne by the consumer. Read more about our return policy. 

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

 

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Article 8 - Exclusion of right of withdrawal

 

1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement. 

2. Exclusion of the right of withdrawal is only possible for products:

• a. Articles created by the entrepreneur in accordance with the consumer's specifications. Where this is not stated on the article page on www.swinggolfshop.com which have been created by the entrepreneur in accordance with the consumer's specifications

• b. that are clearly personal in nature;

• c. that cannot be returned due to their nature;

• d. that can spoil or age quickly;

• e. whose price depends on fluctuations in the financial market on which the entrepreneur has no influence;

• f. for individual newspapers and magazines;

• g. for audio and video recordings and computer software of which the consumer has broken the seal

 

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Article 9 - The price

 

1. During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes as a result of changes in VAT rates.  

2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.  

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.  

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: 

• a. They are the result of statutory regulations or provisions; or 

• b. the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.  

5. The prices stated in the offer of products or services include VAT.  

6. Obvious mistakes or errors in the offer are not binding for the entrepreneur. We rely on the following article:  If it should not be immediately clear to the consumer that a mistake is involved, then the difference in price is so significant that there is in any case reason for doubt. In case of doubt about the correctness of the price, the consumer must carry out further investigation in this regard (Article 3:11 of the Dutch Civil Code).  Newsletters and advertisements are subject to price and spelling errors.

 

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Article 10 - Conformity and Warranty

 

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. 

2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

 

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Article 11 - Delivery and implementation

 

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.  

2. The place of delivery is the address that the consumer makes known to the company.  

3. With due observance of what is stated in Article 4 of these general terms and conditions, the Entrepreneur will execute accepted orders expeditiously, but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.  

4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.  

5. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.  

6. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

 

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Article 12 – Payment

 

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period after the consumer has received confirmation of the agreement.  

2. When prepayment has been stipulated, the consumer cannot assert any rights whatsoever with regard to the execution of the order or service (s) before the stipulated prepayment has been made. 

3. The consumer has the duty to report inaccuracies in data supplied or specified payment immediately to the entrepreneur. 

4. In the event of non-payment of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

 

 

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Article 13 - Complaints procedure

 

1. The entrepreneur has a well-publicized complaints procedure and deals with complaints in a reasonable manner. 

2. Complaints about the implementation of the agreement must be submitted to the entrepreneur promptly, fully and clearly described, after the consumer has discovered the defects.  

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.

 

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Article 14 - Disputes

 

1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.  

2. Any disputes between the entrepreneur and the consumer will only be submitted to the competent court. Legal proceedings will then be initiated here to settle the dispute.

 

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Article 15 - Amendments to the general terms and conditions

 

1. Amendments to these terms and conditions are only effective after they have been published in the appropriate manner, on the understanding that in the event of applicable amendments during the term of an offer, the provision most favorable to the consumer will prevail.